Shipping policy
Thank you for shopping with Hunter Jones. As a trusted supplier of premium electronic devices and tech accessories, we dedicate ourselves to standardized order handling and secure global logistics solutions. We strive to process all electronic product orders with precision, pack items with shockproof and protective materials, and ensure customers receive fully functional goods in excellent condition within a reasonable shipping cycle.
1. Order Processing Time
Following successful order confirmation, our team will complete internal verification, quality checks and formal packaging procedures within 1-3 business days, excluding weekends and local public holidays. During peak shopping seasons and promotional events, increased order volumes may lead to extended processing periods. We will promptly notify all customers via email if any major shipping delays occur.
2. Shipping Fees and Delivery Timeline
Shipping costs applicable to your purchase will be automatically computed and clearly displayed on the checkout page prior to payment completion, ensuring full transparency of all logistical expenses for every order.
Estimated delivery times:
Standard Shipping: 15 business days
All delivery timeframes serve as approximate references only. Actual parcel arrival may be affected by courier operational delays, customs clearance progress, severe weather conditions, cross-border logistical limitations and official holiday arrangements.
3. Shipment Confirmation and Tracking Access
Once your electronic order is dispatched from our local warehouse, you will receive an official shipment confirmation email containing complete tracking credentials and parcel inquiry links.
Tracking status and real-time logistics updates will typically go live and be accessible for online monitoring within 24-48 hours after the carrier completes parcel pickup and system registration.
4. Delivery Address Liability Statement
Customers are solely responsible for verifying the accuracy and completeness of their delivery address information during the checkout process.
Hunter Jones shall not bear any responsibility for misdelivery, non-delivery or returned parcels resulting from incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will incur additional reshipping fees, which shall be covered entirely by the buyer.
5. Lost and Damaged Parcel Handling
If your parcel is confirmed lost during cross-border transit, please reach out to our customer support team within 7 days of your scheduled delivery date to initiate a formal logistics investigation.
If your electronic products arrive with functional damage, surface defects or damaged outer packaging upon receipt, please contact our team within 48 hours after delivery. You are required to provide clear photographic evidence of damaged items and original packaging for validation, and we will resolve the matter efficiently.
6. Product Usage Guidelines and Customs Terms
Every electronic product is equipped with official usage and maintenance guidelines. Users should strictly follow these instructions for daily operation and storage. Hunter Jones assumes no liability for device failure or damage caused by improper operation, unauthorized modification or personal misuse of products.
All international shipments of electronic goods may be subject to import duties, customs taxes and inspection fees imposed by destination country authorities. These supplementary charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions, suggestions or inquiries regarding this Shipping Policy and your order logistics status, please contact our professional support team through the official details below:
Trade Name: Hunter Jones
Phone number: (028) 1151-028
Email: info@jlwardrobe.shop
Physical address: 239 Union Street, Otago, Milton 9220, New Zealand